Clear Quality Auto Glass

Name: Tom I
Rating: 1
Review: I went to Clear Quality Auto Glass for a windshield replacement on my Tesla Model Y based on their promise to replace and tint the windshield simultaneously. While Dustin was very nice and genuinely trying to help, my experience was incredibly frustrating and disappointing.They ordered the wrong windshield three times, and I had to go back to the shop each time, only for them to realize it wasn’t the correct one. It became clear they were ordering cheap aftermarket windshields instead of the original Tesla part. After I told them to order the OEM Tesla windshield using my VIN, they claimed they weren’t allowed to order directly from Tesla. I had to explain how to register on the appropriate website to source Tesla parts, which finally worked—on the fourth visit.As for the tinting, they used a cheap film that wasn’t the ceramic Phantom S9 I requested, and the tint wasn’t even 50% as agreed. It’s more like 25%, which makes the sun blinding and the cabin uncomfortably hot, even in cooler weather.To make matters worse, my Full Self-Driving (FSD) is now completely non-functional. They promised to recalibrate the FSD system after the windshield replacement but failed to do so. Now I’m stuck with error messages, and the system won’t work at all.To top it off, the plastic windshield molding flew off after the repair. It felt like this was their first Tesla windshield replacement, and they didn’t know what they were doing. The worst part is that after I noticed these issues, I texted them and got no response. Dustin didn’t even bother to call me back.I would strongly recommend avoiding this shop. They may mean well, but they clearly lack the experience, professionalism, and follow-through to handle Tesla repairs—or even basic customer service. Just sad.
Date: a month ago